A Little More Clarity for a Better Shopping Experience

We understand that choosing furniture is an important decision. From selecting the right dimensions to arranging delivery, there may be a few things you'd like to know before placing an order.

We've gathered answers to common questions about shopping at OAKMOSSCO to help make your experience straightforward and comfortable.

Our customer service team is available to help with product questions, order information, delivery concerns, and after-sales requests.

1. How do I place an order?

Browse our online collection, select the furniture you'd like to purchase, review the available product details, and add your selection to your shopping cart. Follow the checkout instructions to enter your shipping information and complete payment. Please review your order details carefully before submitting your purchase.

2. How will I know if my order has been placed successfully?

After a successful order, an order confirmation will generally be sent to the email address provided during checkout. Please check your inbox and spam or junk folder if you cannot find it. If you do not receive a confirmation, contact our customer service team with the information available about your purchase.

3. What payment methods can I use?

Available payment methods are displayed during checkout. The payment options presented on the checkout page are the methods currently available for your transaction.

4. Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible and include your order number. Requests are subject to the order's processing and fulfillment status. Once an order has entered shipment or fulfillment, changes or cancellation may no longer be possible. Please contact customer service for assistance before taking further action.

5. What should I do if my payment fails?

Check that your payment details are correct and that your payment method is available for the transaction. You may also contact your bank or payment provider for additional information. If the issue continues, please contact our customer service team.

6. How long does delivery take?

Our estimated total order processing and shipping time is approximately 5–8 business days. Business days generally exclude weekends and applicable holidays. Actual delivery may vary depending on the destination, carrier operations, and other circumstances beyond our control.

7. Is there a processing period before shipment?

Yes. Order processing is included in the estimated total delivery timeframe of 5–8 business days. Processing involves preparing your order for shipment before it is handed over to the carrier.

8. How much does shipping cost?

For orders totaling $211 or more, standard shipping is free. For orders below $211, a flat shipping fee of $36 applies. The applicable shipping charge will be displayed during checkout.

9. Where will my order ship from?

We arrange shipment from the U.S. regional warehouse closest to your delivery destination, depending on product availability and fulfillment arrangements. The actual shipping origin may vary by order.

10. How can I track my order?

When tracking information becomes available, it will generally be provided through your shipment notification or order-related communication. You can use the tracking details supplied to check the latest available delivery updates.

11. What if my delivery is delayed?

Delivery estimates may be affected by carrier delays, weather, transportation conditions, or other unexpected circumstances. If your shipment appears delayed, please check your tracking information first. If you need further assistance, contact our customer service team.

12. What should I do if my package arrives damaged?

Please contact us promptly and provide your order number, a description of the damage, and clear photographs of the packaging and affected product. This information helps us review the situation and advise you on the next steps.

13. What is your return period?

Our return period is 15 days. If you wish to return an item, please contact our customer service team within the applicable return period to receive instructions and assistance.

14. Do I need to pay return fees?

No. OAKMOSSCO does not charge customers any return or exchange fees. Please contact us before arranging a return so that we can provide the appropriate instructions.

15. Where should I send my return?

Please do not send any product back independently or use an address from the original package without authorization. Contact our customer service team first. We will provide the appropriate return address based on the nearest applicable U.S. regional warehouse and your specific return arrangement.

16. How do I request a return or exchange?

Email us at carecentervbgtyjkoi@oakmossco.com with your order number, the product name, and the reason for your request. If the product is damaged or defective, please include photographs where possible. Our team will review your request and provide the next steps.

17. How long does a refund take?

Our stated refund processing timeframe is 5 business days. Once the refund has been processed, the time it takes for the funds to appear in your account may also depend on your bank or original payment provider.

18. What if I receive the wrong item?

Please contact us with your order number and photographs of the item received. Our team will review the issue and help determine the appropriate resolution.

19. How can I choose the right furniture size?

Measure your available room space before purchasing. Check the product's width, depth, and height, and consider doorways, hallways, staircases, and other access points. Our Furniture Size & Measurement Guide provides additional practical advice.

20. Will the product look exactly like the pictures?

We aim to present our products as accurately as possible. However, the appearance of colors, textures, and finishes may vary slightly due to screen settings, lighting conditions, natural material characteristics, and manufacturing variations. Please review the product description and specifications before ordering.

21. How should I care for my furniture?

Care requirements depend on the materials and finish of each product. In general, use a soft cloth for routine cleaning, avoid abrasive tools, and follow the product-specific care instructions. Keep furniture away from excessive moisture and direct heat where appropriate.

22. Do your products come with assembly instructions?

Where assembly is required, follow the instructions provided with the product. Read all steps before beginning, use the specified hardware, and make sure all components are properly secured before using the furniture.

23. Are your furniture products suitable for children?

Suitability depends on the specific product and its intended use. Always check the product specifications, age recommendations, and safety warnings. Secure tall furniture where appropriate, keep small parts out of children's reach, and supervise children around furniture.

24. Do your products have a warranty?

Please refer to the individual product information and our Product Warranty Information page for applicable warranty details. If you have a question about a particular item, contact our customer service team with the product name and order information.

25. How do you protect my personal information?

We take reasonable measures to protect the personal information provided through our website and business operations. For more information about data collection, processing, sharing, and privacy rights, please review our Privacy Policy and GDPR notice where applicable.

26. How can I manage cookie preferences?

You can manage available cookie preferences through the website's cookie settings, where provided. You may also adjust your browser settings. Please refer to our Cookie Policy for additional information.

27. How can I contact customer service?

You can contact our customer service team by email at carecentervbgtyjkoi@oakmossco.com or by phone at +1 8640321536. Please include your order number when your inquiry concerns an existing purchase.

28. What information should I include when contacting you?

For faster assistance, include your full name, order number if applicable, contact email, and a clear description of your question. Photographs or other relevant details may also help us review product or delivery concerns.

OAKMOSSCO Customer Care

carecentervbgtyjkoi@oakmossco.com

+1 8640321536

GEORGE ROWELL
1617 WEATHERFORD DR
LATTA, SC 29565
United States