Shipping policy

OAKMOSSCO · THE ART OF LIVING

Shipping Policy

Thoughtfully prepared, carefully handled, and delivered with care. Discover everything you need to know about receiving your OAKMOSSCO order.

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Delivery Time

5–8

Business Days

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Free Shipping

$211+

Qualifying Orders

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Standard Shipping

$36

Orders Below $211

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Return Assistance

Personalized

Customer Support

A NOTE FROM OAKMOSSCO

A Thoughtful Journey, From Our Home to Yours

At OAKMOSSCO, we believe that bringing beautiful furniture into your home should be a pleasant experience from beginning to end. Every order deserves thoughtful handling and careful coordination.

Our shipping arrangements are designed to provide a clear and straightforward delivery experience. Please review the following information before placing your order.

Our Delivery Promise

Orders are processed and prepared for shipment before being dispatched. The estimated delivery timeframe, including order processing and transportation, is 5–8 business days in total.

We coordinate fulfillment through our U.S. regional warehouse network to help facilitate delivery to your address.

01 / ORDER PREPARATION

Processing & Handling

Once your order has been successfully placed, our team begins the order processing and fulfillment process. This includes reviewing the order details and coordinating the preparation of your items for shipment.

Processing time is included in the overall estimated delivery timeframe of 5–8 business days. It is not an additional period to be added to the stated delivery estimate.

Once your order is ready and dispatched, the shipment proceeds through the appropriate delivery arrangements. Please ensure that your shipping address and contact information are accurate when placing your order.

02 / SHIPPING RATES

Shipping Costs & Free Delivery

We offer a straightforward shipping structure for orders within the United States. Your shipping charge is determined by the merchandise value of your order.

Complimentary Delivery

Orders of $211 or more

Enjoy free standard shipping when your merchandise order value reaches $211 or above.

Standard Delivery

$36

Orders below $211

A flat shipping fee of $36 applies to orders with a merchandise value below $211.

Please note: The free shipping threshold is $211. An order valued at exactly $211 also qualifies for free shipping. Orders below this amount are subject to the flat $36 shipping charge.

03 / FULFILLMENT & DELIVERY

Delivery Arrangements

U.S. Regional Warehouse Fulfillment

To facilitate fulfillment, we arrange shipments from the U.S. regional warehouse closest to your delivery location, subject to product availability and fulfillment arrangements. Your shipment will be dispatched using the appropriate regional warehouse address.

Delivery Timeframe

The estimated total time from order processing through delivery is 5–8 business days. This timeframe includes processing and transportation.

Accurate Shipping Information

Please double-check your full shipping address, apartment or unit number, and contact details before completing your purchase. Accurate information helps us coordinate the fulfillment and delivery of your order.

04 / AFTER-SALES CARE

Returns & Shipping Address Assistance

Please Contact Us Before Returning Any Item

If you wish to return an item or need assistance with a return, please contact our dedicated customer service team before sending anything back.

Please do not independently mail or ship any item to an address listed on your original package or elsewhere.

After contacting us, our customer service team will provide the applicable return instructions and the return address associated with the nearest U.S. regional warehouse for your location.

Return shipments must follow the instructions and destination address provided by our customer service team. This helps us coordinate the return properly and avoid items being delivered to an incorrect location.

For any questions concerning shipping, delivery, or return arrangements, please reach out to us using the contact details below.

05 / CUSTOMER SERVICE